The fresh produce for the following week will be uploaded on Saturday morning as soon as the boxes have been planned and will be available for you to see until the order cut-off on Tuesday at 7pm.

Please note that from time to time we have to make changes to the box contents when an item isn’t available on short notice.

Luckily you don’t! You have a 'permanent exclusion list' where all fruit and veggies are listed that you don’t like and they will automatically be replaced in your box. Just flick us an email to let us know about the items you wish to add to your list.
Yes and no! We can make a permanent note of your preferred replacement, but we can’t promise it will always be available. Replacements like leafy greens, apples or potatoes are most likely to always be available.

We would if we could. We are working with small-scale local farmers and they deserve their fair share of the rewards so we pay them at least 50% of the retail value of all our box deliveries. We receive most of our produce directly from our growers and hand-pack it ourselves. Our weekly changing produce prices reflect the prices that we are given by the growers. They might fluctuate depending on the season and general availability.

Our margin also covers paying our Ooooby team, which includes our packers, drivers, other costs relating to the delivery, organisation, box planning, accounts and many more - all aiming at making our customers happy.

Last minute box cancellations are always tricky for us. It isn't a matter of inconvenience for us as we are always happy to make changes where possible. But we order all our produce on a Friday and we will receive all of this produce on a Wednesday, this means if you order a box we will have to pay for those box contents.

If you cancel a box after the cut-off, this means we will have to pay the growers anyway.

So if absolutely necessary we can cancel the order for you, but if there's another way, e.g. you just keep the veggies in the fridge and pause next week's box, or a friend or family is interested in taking your box instead (we are happy to ship to a different address) this is very much appreciated.

When you recommend Ooooby to your friends (which we’re sure you will do! =) ) you can give them your personal promo code which they can enter during the sign-up process. This will give them $20 off their first box and you’ll receive $10 of credit in your Ooooby account as a thank you! You can find your promo code here. (Dashboard -> My Account -> Promo)
We certainly do! Our drivers are happy to pick up your old Ooooby boxes for us to re-use in the next week. Please just leave them outside your door (or the place where your box usually is left), flattened (the best way is to cut the tape with a cutter or knife). This will help us to reduce the number of new boxes we need to use each week and is an easy way for you to recycle them.

 

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