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The fresh produce for the following week will be uploaded on Saturday morning as soon as the boxes have been planned and will be available for you to see until the order cut-off on Tuesday at 7pm.
Please note that from time to time we have to make changes to the box contents when an item isn’t available on short notice.
We would if we could. We are working with small-scale local farmers and they deserve their fair share of the rewards so we pay them at least 50% of the retail value of all our box deliveries. We receive most of our produce directly from our growers and hand-pack it ourselves. Our weekly changing produce prices reflect the prices that we are given by the growers. They might fluctuate depending on the season and general availability.
Our margin also covers paying our Ooooby team, which includes our packers, drivers, other costs relating to the delivery, organisation, box planning, accounts and many more - all aiming at making our customers happy.
Last minute box cancellations are always tricky for us. It isn't a matter of inconvenience for us as we are always happy to make changes where possible. But we order all our produce on a Friday and we will receive all of this produce on a Wednesday, this means if you order a box we will have to pay for those box contents.
If you cancel a box after the cut-off, this means we will have to pay the growers anyway.
So if absolutely necessary we can cancel the order for you, but if there's another way, e.g. you just keep the veggies in the fridge and pause next week's box, or a friend or family is interested in taking your box instead (we are happy to ship to a different address) this is very much appreciated.
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